MG Puzzle Terms of Use
MG Puzzle by Martin Grey LLP
Effective 30 October 2026
1. Who we are
These Terms of Use ("Terms") are an agreement between you and Martin Grey LLP ("we", "us"), a limited liability partnership registered in England and Wales under number OC457668, with its registered office at First Floor, Office 3, Hornton Place, London W8 4LZ, United Kingdom, which operates the MG Puzzle game (the "App"). By downloading or using the App you accept these Terms and our Privacy Policy. You must be at least 13 years old to use the App; if you are under 18, or under the age of majority where you live, you may use it only with the permission of a parent or guardian, who accepts these Terms for you. If you downloaded the App from the App Store, Apple's Licensed Application End User License Agreement also applies; section 10 explains Apple's role.
2. Licence
The App, its pictures, sounds and music belong to Martin Grey LLP or its licensors. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App on devices that you own or control, as permitted by the rules of the App Store or Google Play from which you downloaded it. Do not copy, modify, resell or reverse engineer the App, or extract its pictures, except where the law allows this. Puzzles you make from your own photos remain yours; use only photos you have the right to use.
3. Coins and content
- You earn coins by completing puzzles, opening daily gifts and watching optional rewarded videos, and you can buy coin packs. Coins unlock picture categories, hints and offers inside the App.
- A picture of a category you haven't unlocked can also be opened on its own by watching an optional rewarded video. Opened pictures stay in your game profile.
- Coins are a virtual item with no cash value. They cannot be exchanged for money, transferred to other players or used outside the App, and they are not refundable except where the law or the store's refund policy requires it.
- Coins and unlocked content are kept in your game profile and come back if you reinstall the App on the same device. To move them to another device, write to [email protected] and we will help you transfer them. Coins are not shared automatically between devices.
- Play fair: do not use bots, modified versions of the App, or errors in the App to get coins, content or rewards. We may stop or reverse coins and content obtained through errors, refunds, cheating or manipulation of the App, and suspend a game profile used this way.
4. Subscriptions
- The premium subscription is offered weekly, monthly or yearly. It unlocks all picture categories and creating puzzles from your photos. Prices are shown in the App before you buy.
- If a free trial is offered, it converts into a paid subscription at its end unless you cancel before it ends (on the App Store, at least 24 hours before).
- Payment is charged to your Apple ID or Google Play account when you confirm the purchase. The subscription renews automatically for the same period at the same price unless it is cancelled: on the App Store at least 24 hours before the end of the current period, on Google Play at any time before the renewal date. Cancellation takes effect at the end of the period you have paid for. You can manage or cancel the subscription in your store account settings; deleting the App does not cancel it.
- Refunds are handled by Apple or Google under their refund policies. Use "Restore Purchases" in Settings to restore subscriptions and other purchases (including "Remove Ads" bought in earlier versions) on a new device.
- Coins, unlocked content and subscription features are digital content supplied as soon as you buy them. If you are a consumer in the UK or the EU, you agree to this immediate supply and acknowledge that, where the law allows, you lose the 14-day right to cancel once the content is supplied. This does not affect your right to cancel a subscription's renewal or your rights if the content is faulty.
5. Users of earlier versions
Coins, categories and pictures from your account in MG Puzzle 2.5 or earlier are transferred to your game profile once, as described in the Privacy Policy. An old account can be transferred to one game profile only.
6. Advertising and links
The App shows no banners and no full-screen ads. It offers optional rewarded videos from third-party ad networks, which play only when you choose to watch one for a reward. The App also contains links to rate it, to our website and to our other apps. We are not responsible for ads, websites and stores we do not control.
7. Changes to the App and ending these Terms
We may update, change or stop offering the App or parts of it, including picture categories and offers. If we stop the online service, we will give reasonable notice where possible. You can stop using the App at any time and delete your game data in Settings. We may suspend or end your use of the App if you seriously or repeatedly break these Terms. Sections 8 to 12 continue to apply after these Terms end.
8. No warranty
To the fullest extent permitted by law, the App is provided "as is" and "as available", without warranties of any kind, express or implied.
9. Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss. Our total liability for all claims relating to the App or these Terms is limited to the greater of the amount you paid for the App in the 12 months before the claim arose and 100 US dollars. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be limited by law. If you are a consumer in the United Kingdom or the European Union, these Terms do not affect your statutory rights.
10. Apple
- These Terms are between you and Martin Grey LLP only, not with Apple. Apple is not responsible for the App or its content.
- Apple has no obligation to provide any maintenance or support for the App.
- If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the App.
- We, not Apple, are responsible for addressing any claims relating to the App or your use of it, including product liability claims, claims that the App fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
- If a third party claims that the App or your use of it infringes their intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim.
- You confirm that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
- You must comply with any third-party terms that apply when you use the App.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
11. Google Play
If you downloaded the App from Google Play, the Google Play Terms of Service and Google Play's refund policies also apply to your purchases. Google is not a party to these Terms and is not responsible for the App.
12. Governing law and disputes
These Terms are governed by the laws of England and Wales. If you have a problem, please contact us first, and we will try to resolve it informally. The courts of England and Wales have jurisdiction, but if you are a consumer living elsewhere in the United Kingdom or in the European Union, you keep the protection of the mandatory laws of your country and may bring proceedings in your local courts.
13. Changes to these Terms
We may update these Terms. The current version is published at www.martingrey.app and in the App with a new effective date. If a change is significant, we will tell you in the App before it takes effect.
14. Contact
Martin Grey LLP, First Floor, Office 3, Hornton Place, London W8 4LZ, United Kingdom. Email: [email protected].